# Support - Get Help with the API
URL: https://sockodds.com/docs/help/

# Support - Get Help with the API [#support---get-help-with-the-api]

> NoteSupport times can vary, but we typically respond within 1 business day (Australian Eastern time). We prioritise by severity and impact, and requests from customers on paid plans.

### FAQ [#faq]

[Check this first.](https://sockodds.com/docs/faq/) You may not be the first to ask.

### Email [#email]

[Send us an email](mailto:api@sockodds.com) to ask questions, report issues or request features.

### Contact form [#contact-form]

[Use the contact form](https://sockodds.com/contact-us/) and we'll reply by email.

> When reporting an issue, please include:Endpoint and parameters used (the full URL)Relevant response data, including `notice`Expected behaviourYour `keyID` (from [Account](https://sockodds.com/account/)) and a code sample if possible

> Platform plan customersPlease use the direct channel you received during onboarding for priority support. If you don't have it, email us and we'll re-send it.

> Need help?[FAQ](https://sockodds.com/docs/faq/) · [Email](mailto:api@sockodds.com) · [Contact](https://sockodds.com/contact-us/)