Support — Get Help with the API
NoteSupport times can vary, but we typically respond within 1 business day (Australian Eastern time). We prioritise by severity and impact, and requests from customers on paid plans.
FAQ
Check this first. You may not be the first to ask.
Send us an email to ask questions, report issues or request features.
Contact form
Use the contact form and we'll reply by email.
When reporting an issue, please include:
- Endpoint and parameters used (the full URL)
- Relevant response data, including
notice - Expected behaviour
- Your
keyID(from Account) and a code sample if possible
Platform plan customersPlease use the direct channel you received during onboarding for priority support. If you don't have it, email us and we'll re-send it.